Staying with Us
Welcome to Mac House !!
My name is Lynne Wright and I am the Operations Manager here at Mac House. We know that because your here, or about to arrive, you have a child receiving treatment at the amazing facility that is Alder Hey Children’s Hospital and that this is likely to be a stressful time for your family. Ronald McDonald House, Liverpool, is a totally independent charity which sits proudly in the grounds of Alder Hey and we provide the families who stay with us with a home away from home in the House that love built. Those are not just words, it’s what we do and this part of our new website is designed to help you find out everything you need to know about staying with us, a sort of “how we roll” guide that will set out the detail around how you get to stay here, which includes :
what happens when you first arrive,
day to day life in the House,
and, the not always exciting but important information about using the many facilities here like the big kitchen and dining areas, laundry, lounges, and of course your bedroom, and then when the time comes, leaving the House.
You will see that there are some basic guidelines, and a few very important “rules” that we ask you to follow. These are far from unusual or unexpected and Mac House is a very warm, welcoming and relaxed place to be, albeit that this may of course be a difficult time for you and your family.
Mac House isn’t a hotel, it’s your home while you stay with us. However, we really are a home away from home and very much a family orientated place where you can stay close to your child whilst they are in hospital, but also take some time for yourself, rest and be secure in the knowledge that the phone in your room links directly to the Ward where your child is being treated & you are only minutes away from their bedside.
Families support each other here, and our small but amazing team of staff and volunteers will do all we can to make your stay as easy and comfortable as possible.
Please take some time to read through our ‘Everything you need to know about staying with us’ page which is a comprehensive guide to staying at Mac House, written in the style of Frequently Asked Questions (FAQ) and our Useful Information page which has a growing variety of links to resources we hope families will find helpful.
If you are already staying with us and have any questions at all please visit our Reception area and the team will be there to help you, or if you are arriving soon and have an enquiry please call us on 0151 252 5869